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Australia's Online Home Brewing, Fermenting & Dispensing Hardware Specialists
KegLand, a land of stainless steel where everything is on tap! We have all your beer brewing and keg dispensing essentials available to make your wildest beer dreams a reality.
Join us on our never-ending quest to discover, create and dispense beverage perfection.
CUSTOMER SERVICE
We are here to help you
Check out the most common questions our customers asked. Our customer support is ready and available for you.
KegLand Distribution PTY LTD,
410 Princes Hwy,
Noble Park North, Victoria, 3174, Australia
+61 3 9018 7935
info@kegland.com.au
Do you offer pick up?
Yes we do! We now offer pickup from our address: 410 Princes Highway, Noble Park VIC 3174
If you would like to pickup you need to:
1. Place the order and pay online from our website first.
2. Once the order has been placed allow 4 business hours to pick the order.
3. Then, we'll put the order into one of our new pickup lockers. These lockers are a bit like Australia Posts Parcel Locker's in that you'll get an email saying your orders been packed, and your locker number and password will be in the included invoice.
You can collect from our lockers 24 hours a day, 7 days a week (even outside of business hours and on weekends!) using your unique access code given to you in the email.
For more information on this process and how it works, please watch this video.
Do you offer free shipping over a certain amount?
KegLand does not offer free shipping due to having the cheapest possible price on our products compared to our competitors. Our shipping costs are not adjusted to balance this cut in cost, we simply want to offer KegLand hardware at a fair and honest price to save you money.
Do you ship internationally?
KegLand Distribution Pty Ltd ships goods Australia wide. We at KegLand.com.au do not ship internationally ourselves, if you want goods shipped internationally, most of the KegLand goods can be shipped directly from our distribution centre at www.KegLand.cn in China. When ordering directly from KegLand in China the lead times can be longer as not all the products are stocked and some are made to order. From KegLand China you can order full containers of stock which is preferred however if the orders are not too complicated they will send smaller LCL or courier shipments also.
There may also be international distributors in your region that can order the KegLand range in, please check our distribution map here for more information ->KegLand Distributor Map
Do I need to sign for delivery?
KegLand is not liable for any loss of parcels that disappear from your specified ATL area. In most cases the courier will take a proof of delivery photo of where they have placed the item, for their insurance purposes.
KegLand is unable to access these proof of photos, only you the customer or another authorised signatory of the parcel or resident at the address.
For all Items sent with Australia Post. These will have by default signature required on delivery. As well as proof of delivery if it is deemed safe by the delivery driver to do so.
KegLand is unable to access these proof of photos, only you the customer or another authorised signatory of the parcel or resident at the address.
What payment methods do you accept?
- Visa (with no payment surcharge)
- Mastercard (with no payment surcharge)
- Bank Deposit (with no payment surcharge)
Please note Bank Deposits take roughly 2-3 Business Days to clear. We are also unable to hold that stock within those business days until the amount is in our banking records. So an item that may have been available when you put in the order, may not be available once the bank deposit clears.
If you require items that are low in stock on our website and do not want to risk them being out of stock due to popular demand, please use a different method of payment.
- Paypal (2% Surcharge)
- Afterpay Standard (no payment surcharge)
- Afterpay Premium Support (please refer to our T&C for Buy Now Pay Later BNPL)
I made a mistake on my order!
Please think about the items you are ordering and how they fit together, as well as if bundled items are out of stock. Once an order has been placed, we are unable to change or update an order. Please double, triple check your order before placing it.
KegLand does not take responsibility of incorrect, incompatible items on your order. Or items missed due to not checking if all bundled items were in stock. If you need assistance please shoot us an email or give us a call, we are here to help you.