KegLand strongly believe in community engagement and our whole company ethos has been designed around listening to our customers so we can continue to develop new and even better year that makes the brewing process easier.
This blog post is to make our product review system more public and transparent so customers understand how reviews are collected and posted publicly on our site.
THE REVIEW PROCESS
1. Reviews are submitted by customers from two streams on a certain [DATE].
a) Reviews are submitted manually on any given product by any person globally.
b) Reviews are requested (by email) 14 days after purchase from the KegLand AU website. As these reviews are from people who have purchased they are shown as "Verified" reviews.
2. Reviews are then screened by an automatic profanity filter. This is quite strict so anything with a swear word, something offensive, something that is racist will automatically get blocked. This includes 5 Star reviews where positive swearing occurs.
3. Reviews are screened in house to be genuine / legitimate. If you have not purchased the product then the review will not be "verified" and it's highly likely that this review will never become public. As of 2023 only verified reviews from people who have purchased the product are made public.
So that we can verify your review we would appreciate if you log into the website with the same email that you made the purchase with so that the review can be "verified". Alternatively use the link in your email that you get from us 14days after the purchase and click on this link to make the review so we can easily verify that you purchased the product.
4. Reviews are not made public immediately. They go into a 14 day holding period our customer service team make sure they are not offensive or do not comply for some other reason. If your customer service staff do nothing (which is often the case) then the review will become public after 14 days from the original [DATE].
Loyalty Program
KegLand does also have a loyalty program and this enables customers to earn points for reviews. It also rewards customers in particular who have uploaded photos. If the review makes it through the above 4 steps then the review will be awarded these points which are converted into credit that the customer can spend on the site. The loyalty points are not issued to positive reviews. They are issued to any review that meets the above criteria and are verified.
